Refund policy

  1. RETURNS AND EXCHANGES
      1. We do not offer change of mind returns.
      2. We will provide a full refund of the price paid for a Product if we determine that:
        1. a Product you have ordered was not received by you solely due to failure by us;
        2. a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or
        3. a Product is faulty, in accordance with clause 8.3(c), in which case we may provide store credit, a replacement or a full refund of the price paid for a Product.
      3. (Defective products) The following process applies to any Product you believe to be defective.
        1. If you believe your Product is defective, please contact us using the details provided on our Website with a full description of the fault (including images).
        2. If we determine that your Product may be faulty, we will request that you send the Product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.
        3. If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.
        4. If we determine that the Product is faulty, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
        5. If you fail to comply with the provisions of this clause 8 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.
        6. Nothing in this clause 8 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.
      4. (Allergic reactions) We may offer you a refund if you have an allergic reaction to our Products. The following process applies to where you have had an allergic reaction:
        1. If you have had an allergic reaction to our Products, you must immediately stop using the Product and contact us using the details provided on our Website within 30 days of the Delivery Date, providing images and/or videos of the allergic reaction and any other information or material reasonably required by us.
        2. If we accept your return in accordance with this clause, we may require you to send the Product back to us (at your cost), together with any proof of purchase and packaging for the Product and any other documentation or information reasonably required by Aalaylik, within 60 days of the Delivery Date.
        3. If we determine, in our discretion, that you have had an allergic reaction to our Products and have otherwise met the requirements under this, you will be credited the full amount paid (including shipping costs) and you may request a refund or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
        4. If we determine that you have not had an allergic reaction or met the requirements under this clause, we may, at our discretion, not offer a return, and we will keep the Product, or deliver it back to your nominated address (at your cost).